Consolidating Retail Systems and Applications
Retailers must evolve with the times to implement a host of digital technologies for the supply chain and its stores. Strategic plans must include appropriate technology investments for replacing legacy e-commerce sites with global cloud-based systems that support strong growth in e-commerce channels.
The time has come to combine the siloed websites driven by legacy e-commerce platforms using systems such as SAP’s Hybris or Oracles ATG. This also means reducing the number of CRM platforms. Reducing the number of systems and applications is high on the to-do list for many retailers. One global retailer recently completed an audit which revealed that they were operating 240 different applications. Management is still trying to answer the question, why?
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